Effective date June 1, 2024
‘We’, ‘us’ and ‘our’ refer to Fintek Pty Ltd (ABN 67 618 866 014) and our related businesses.
At Fintek Pty Ltd (hereinafter, “Fintek,” “Company,” “us,” or “we”, we respect and protect the privacy of visitors to our website, www.mystro.com.au, and our customers who use our SaaS product, data collection software, tools, and related services (together with the Sites, the “Service”).
Fintek is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and other applicable laws, including the Notifiable Data Breaches (NDB) scheme. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
Collection of Personal Information
We may collect personal information in a variety of ways, including but not limited to, when you visit our website, fill out a form, or communicate with us via email or other channels. The types of personal information we may collect include:
- Name
- Contact details (e.g., phone number, email address)
- Address
- Payment information
- Other information relevant to customer surveys and/or offers
Use of Personal Information
We collect and use personal information for the following purposes:
- To provide and manage our services
- To improve customer service
- To process transactions
- To send periodic emails with company news, updates, or related product or service information
- To comply with legal obligations
Disclosure of Personal Information
We do not sell, trade, or rent your personal information to others. We may share personal information with third-party service providers for the purposes outlined in this policy, provided that they agree to keep this information confidential.
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
Access to and Correction of Personal Information
You have the right to access your personal information held by us and to request its correction. To do so, please contact us at privacy@mystro.com.au
Notifiable Data Breaches (NDB) Scheme
In the event of a data breach that is likely to result in serious harm, we are required to notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable. Our procedures for managing data breaches include:
- Identifying the breach and assessing the likelihood of harm
- Containing the breach and taking remedial action
- Notifying individuals and the OAIC where required
- Reviewing our processes to prevent future breaches
Cookies and Web Tracking Technologies
Our website may use cookies and other tracking technologies to enhance user experience and analyze how you use our website. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage you to frequently check this page for any changes.
Fintek will retain Personal Information we process on behalf of our customers or collect directly from our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy, or as required or permitted under the applicable law. We may further retain and use this Personal Information as necessary to comply with our legal obligations; maintain accurate accounting, financial, and other operational records; resolve disputes; and enforce our agreements. We have established internal policies for the deletion of data from customer accounts following termination of a customer’s subscription to the Service.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
privacy@mystro.com.au
Level 9, Tower B, The Zenith 821 Pacific Hwy, Chatswood NSW 2067
